Contact Us
Welcome to WAVMWXEY
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our Christmas figurines and decorative ornaments, our customer care team is here to help.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@wavmwxey.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number in your message whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or issue
- Clear photos, where relevant
- A short video if the issue relates to product condition, decorative details, or other product characteristics
Providing these details will help us review your request and provide assistance more efficiently.
2. Customer Support Hours
Customer Support Email:
service@wavmwxey.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery inquiries
- Product information
- Product usage and care guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Product dimensions, materials, finishes, and specifications
- Included decorative accessories
- Product variations
- Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.
4. Product Support
WAVMWXEY offers a curated collection of Christmas-themed figurines and decorative ornaments inspired by winter fairytales, starry-night guardians, snowy cottages, woodland messengers, star and moon fairies, whimsical characters, and enchanting winter scenes.
Our designs feature detailed character sculptures, delicate snow-covered textures, warm cream-white and antique-inspired color palettes, and festive decorative details that bring a cozy, romantic, and storybook atmosphere to your home.
If you need help with a product, our customer care team can assist with questions regarding:
- Product dimensions
- Materials and finishes
- Character designs and decorative details
- Product care recommendations
- Included accessories
- Recommended display and placement
- Product variations
- General product questions
Because specifications vary between products, please include the product name or order details when contacting us.
5. Business & Wholesale Inquiries
WAVMWXEY welcomes inquiries from retailers, distributors, commercial buyers, home decor businesses, gift shops, and other potential partners.
For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:
Email: service@wavmwxey.com
Please use one of the following email subjects:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If possible, please include:
- Company name
- Market or region
- Expected order volume
- A brief description of your inquiry
6. Corporate Information
Brand: WAVMWXEY
Website: wavmwxey.com
Legal Entity:
Wuhan Yuenuosi Trading Co., Ltd.
Registered Address:
Building 6-173, No. 91, Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan, Hubei Province, China
Unified Social Credit Code:
91420114MAEF127A37
Customer Support Email:
service@wavmwxey.com
wavmwxey.com is owned and operated by Wuhan Yuenuosi Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From choosing the perfect Christmas figurine to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.
If you have any questions, please contact us at:
Email: service@wavmwxey.com
Thank you for choosing WAVMWXEY.
WAVMWXEY — Whimsical Winter Worlds, Treasured Holiday Moments.